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Welcome to Ruby Country Medical Group 

electronic consultation background
e consult - Good for desktop and laptop users.
accuRx - Good for mobile.
OR PARTICIPATE IN A TRIAL OF

Please click on the surgery you are registered with above to progress eConsult.

Your eConsult will be with a member of one of our clinical teams with a response no later than the end of the second working day. This service is not suitable for emergency conditions. 

NOW AVAILABLE THROUGH NHS APP!

 


CORONAVIRUS

All 3 of our practices are very much STILL OPEN and available to patients who need us. Please don't be afraid to get in touch: use eConsult, NHSApp or accuRx for non-urgent, minor ailments or call us on 01409 253692 (for Holsworthy and Hatherleigh patients) or 01288 352133 (for Stratton patients). One of the clinical team will then be able to get back to you and decide whether or not you need to be seen. Please do not come to the surgeries if you have a cough, high temperature or loss of taste or smell. Always ring first.

If you have been asked to attend an appointment with a doctor or a nurse, we will advise you how to proceed and whether to wait in your car or come to the front door.

We have and will continue to take steps to protect the health of our patients and staff, meaning we have substantially reduced the amount of patients attending the practice. Patients who ring in will be assessed clinically by phone first, to ensure we are only asking people to come in who need to do so.

Please follow the link for our Coronavirus information page found on the tab to your right: COVID-19 PAGE
For NHS information giving help having a video consultation call follow the link: VIDEO CONSULTATIONS
For a general statement about how our group will be operating going forward from June 2020, please follow the link :GOING FORWARD TOGETHER


ETHNICITY 

Please be aware that new Government guidance advises we need to have our patient's ethnic group listed in their medical record. We are sending out text messages to patients through December with mobile numbers over the next month, and you may be asked this information by one of our team if you ring in. 

If you are not asked by the team, or sent a text message, we may already have your ethnic group listed. If you are sent a text, please reply so we do not contact you again for this matter. If you have any queries in relation to this please use our accuRx online consultation tool above, or by sending an email to our reception email address. 

For more information on ethnic groups please follow this link to the gov.uk website: https://www.ethnicity-facts-figures.service.gov.uk/... 


FLU VACCINATION PROGRAMME 2020

Our main Saturday flu vaccination clinics, for those in the usual qualifying groups, have all now happened. If you still haven't had your flu vaccination them please call us so we can advise on appointment availability.

The following patients are eligible and able to book in (this will be extended when we are informed about our vaccine supply dates for other ages and groups):

  • Over 65s
  • Pregnant ladies
  • Carers (providing they are registered with us as a carer)
  • Patients with chronic diseases
  • Asthma patients using an inhaler currently

If you are given an appointment:

  • Please ensure you wear a face covering to your appointment.
  • Please cancel your appointment if you develop any COVID symptoms within the 14 days prior to your appointment.

Patients aged 50-64 will be invited in once our deliveries of vaccine have arrived, in line with NHS and government guidance. We will ensure that our patients are kept informed via social media sites, and this website, about dates of forthcoming clinics. Patients do not need to call in about this just yet.

Children's flu vaccinations will be provided at school for children aged 4-11. We will be running clinics for 2-3 year-olds and those children aged 12-17 who fall into one of the at risk groups. We will be in touch with parents once we have received the vaccines.

If your child misses their jab at school or are home-schooled, then please call Virgin Health on  0300 247 0082 to be advised.

For more information about this year's clinics at RCMG follow the link:

FLU VACC 2020


 

INTRODUCING LIVI APP

RCMG now offers a video GP service – Livi – to all our patients.

To access the service, simply download Livi from the App Store

(iPhone) or Google Play (Android), and sign up. You can get medical

advice, prescriptions and referrals by video, with appointments

available on the same day, even at weekends.

Get the Livi app here: LIVI


 

TESTING

For a link to information on Covid-19 testing and how to get your test go to: COVID-19 TESTING 

Care Homes and Care Home staff can access testing via this link or by calling Public Health England on 0300 303 8162

For information on Test and Trace follow the link: TEST & TRACE

Test & Trace

 FOR a link to the NHS Covid-19 App go to: NHS COVID-19 APP


VISITORS

If you are a visitor to our counties please follow the link for information on how to proceed: VISITORS NEEDING GP SERVICES


TAKING PHOTOS

If you are asked to take a photograph of a rash, spot or other similar condition, to send to us instead of attending the surgery, here are a few tips to help you: TAKING BETTER PHOTOS

TAKING BETTER PHOTOS 2 with pics


 

Ruby Country Medical Group brings together Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre, serving Holsworthy and Stratton as well as surrounding villages. We see patients at three sites: Stratton Medical Centre, Holsworthy Medical Centre and Hatherleigh Medical Centre. Our team includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. We also have access to two social prescribers, first contact physiotherapists and a mental health practitioner employed by the local Primary Care Network.

We are responsible for advising patients on leading a healthy lifestyle, as well as caring for people needing medical care. We offer a full general practice service and run specialist clinics as indicated in this website. At two sites there is also an on-site, independently run, pharmacy. At Hatherleigh we have an integral dispensary.

At Ruby Country Medical Group we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our office staff wear a name badge and identify themselves on the telephone.

LOGO



RUBY COUNTRY MEDICAL GROUP NEWSLETTER   News letter

For our December group newsletter please press the link below.

DECEMBER NEWSLETTER


 

ACCESS MADE SIMPLE

As there are now a range of different non-urgent services our patients can use to access appointments, prescriptions, medical information and advice or even admin queries and requests, we now have a handy downloadable leaflet. No need to always pick up the phone or wait in a queue. There are a variety of 24/7 ways to get the information you need. Follow the link: EASY ACCESS

GP QUALITY PANEL

Delighted to show you our GP Quality Panel results as 'Excellent'.

GP QUALITY PANEL SCORE



If you would like to see the RCMG Handbook please follow the link:RCMG HANDBOOK 

Please note, due to Covid-19, some of our services may be operating slightly differently in line with PHE and NHSE guidance.


CQC

 

HOLSWORTHY EMAIL: d-ccg.receptionrcmg@nhs.net

STRATTON EMAIL: letters.rcmg-stratton@nhs.net


To access the online services available at the medical centre simply come in to reception to obtain a username and password. Please be aware that we can only give these details to the person to whom they belong. ID will need to be provided.

PATIENT ON-LINE


Postcode checker:

CLICK HERE  to see if you are within the Holsworthy catchment area.

CLICK HERE  to see if you are within the Stratton catchment area.

CLICK HERE  to see if you are within the Hatherleigh catchment area.

CLICK HERE  to see if you are within the Shebbear catchment area.

Alternatively call 01409 253692 for Holsworth, Hatherleigh and Shebbear and 01288 352133 for Stratton.

(Site updated 02/12/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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