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Introducing the

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Welcome to Ruby Country Medical Group

bannereConsult is available for Patient's of Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre

Your eConsult will be with a member of our clinical team with a response no later than the end of the second working day. This service is not suitable for emergency conditions. 

 


 

Ruby Country Medical Group brings together Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre, serving Holsworthy and Stratton as well as surrounding villages. We see patients at three sites: Stratton Medical Centre, Holsworthy Medical Centre and Hatherleigh Medical Centre. Our team includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. We also have access to two social prescribers employed by the local Primary Care Network.

We are responsible for advising patients on leading a healthy lifestyle, as well as caring for people needing medical care. We offer a full general practice service and run specialist clinics as indicated in this website. At two sites there is also an on-site, independently run, pharmacy. At Hatherleigh we have an integral dispensary.

At Ruby Country Medical Group we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our office staff wear a name badge and identify themselves on the telephone.

LOGO

Brexit – Please do not ask for extra prescriptions due to Brexit. The Department of Health and Social Care has been working closely with the NHS, trade associations, wholesalers, pharmaceutical companies, suppliers of medical devices and many others, to help to ensure medicines and medical products continue to be available.

Click on the link for FAQ about medicines and Brexit. https://www.england.nhs.uk/eu-exit/medicines/medicines-faq/



RUBY COUNTRY MEDICAL GROUP NEWSLETTER   

For our February newsletters please press either of the links below.

STRATTON NEWSLETTER

HOLSWORTHY AND HATHERLEIGH NEWSLETTER


FEBRUARY OVERVIEW

CORONAVIRUS

For information about the Coronovirus have a look at this link: CORONAVIRUS and for government advice to patients go to: GOVT INFORMATION

STAFF NEWS

Dr Andrew Moss, who has been at our Stratton Practice for 28 and a half years, will be retiring and leaving us as a permanent members of staff at the end of March. He says he has loved his time spent working with the people of Stratton and the medical centre staff and that he will definitely miss it. Dr Moss will be popping back occasionally to do some locum work. I am sure many of you will want to pass on your thanks with ours for the huge amount of care he has given to the people of Bude and Stratton over the years. He will definitely be much-missed.

Teresa North-Lewis, our nurse practitioner extraordinaire of many years  at Holsworthy and Stratton, and prior to that working out in the community, retired from active service at the end of January. She will be greatly missed by everyone. We wish her well in retirement and thank her for the care she has given to people locally over the years.

A warm welcome to Amy Johnson our new RCMG apprentice, training at Stratton Medical Centre. Amy is already helping patients at the reception desk. Amy joins Claudia Curnow who is based at our Holsworthy site and Katy Martin at Hatherleigh.

ACCESS MADE SIMPLE

As there are now a range of different non-urgent services our patients can use to access appointments, prescriptions, medical information and advice or even admin queries and requests, we now have a handy downloadable leaflet. No need to always pick up the phone or wait in a queue. There are a variety of 24/7 ways to get the information you need. Follow the link: EASY ACCESS

HOLSWORTHY & HATHERLEIGH CQC INSPECTION

Thank you to all patients and staff for help given before and during the CQC inspection on Tuesday 19th November at our Hatherleigh & Holsworthy sites. After a season of huge transition and unprecedented change we are delighted to say we have been given the award of 'Good'. The full report is now available. Please see the link at the bottom of the page.

GP QUALITY PANEL

Delighted to show you our GP Quality Panel results as 'Excellent'.

GP QUALITY PANEL SCORE


SOCIAL PRESCRIBING? What's it all about?

Dawn Bauling and Chris Scadeng are our two Social Prescribers and are employed across 6 local practices: Stratton, Holsworthy, Black Torrington, Bradworthy, Neetside and Hatherleigh, by the local Primary Care Network.

SOCIAL PRESCRIBING is a recognised way of linking people to the vast array of non-clinical services, groups and activities provided locally to help people develop happier healthier lifestyles. Patients can be referred to Dawn and Chris by their GP, by contacting them directly at any of the named surgeries above or by booking directly into a clinic. Clinics are now in full swing.

Please note that Chris has recently replaced Kate Longthorne who continues to work for the PCN in another capacity. For a downloadable leaflet and ways to contact Dawn and Chris please click the link: SOCIAL PRESCRIBING LEAFLET


If you would like to see the RCMG Handbook please follow the link: HANDBOOK Sept 2019


WE ARE NOW A PARK RUN PRACTICE....have a look and see what's involved! PARKRUN


IMPROVED ACCESS FOR PATIENTS

We currently offer Improved Access appointments for our Devon patients at Holsworthy Medical Centre on a Thursday evening until 8pm, and alternate Saturdays from 9am-12.30pm. These appointments are pre-bookable and a mixture of face-to-face and telephone consultations. Please be aware that we do not operate a walk-in service during these hours and you will be directed elsewhere if you haven't booked in advance.

We are also able to offer Saturday morning, extended hours clinics to our Stratton patients for Practice Nurse, Nurse Practitioner and Health Care Assistant appointments (including bloods). Again, these are non-urgent, pre-bookable appointments and are being held at HOLSWORTHY MEDICAL CENTRE. The clinics are held fortnightly. Please call 01288 352133 for availability and booking, as appointments go very quickly.

Kernow Health also operate an extended hours service at Bodmin, Liskeard, Falmouth and Truro for Cornwall patients. If you wish to book in please call us for availability.


CQC

 

HOLSWORTHY EMAIL: d-ccg.receptionrcmg@nhs.net

STRATTON EMAIL: letters.rcmg-stratton@nhs.net


To access the online services available at the medical centre simply come in to reception to obtain a username and password. Please be aware that we can only give these details to the person to whom they belong. ID will need to be provided.

PATIENT ON-LINE


Postcode checker: CLICK HERE to see if you are within the Holsworthy, catchment area. Patients from Hatherleigh, Shebbear and surrounding villages  please call 01409 253692 to verify. For Stratton patients please CLICK HERE or call 01288 352133.

(Site updated 28/02/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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