Ordering Prescriptions online using SystmOne

Those people who have online access on SystmOne can order prescritions above online. This is not the same as ordering through the NHS App. If you do not have online access, please see below. 

Repeat Prescriptions

For clinical governance reasons we are not able to accept repeat prescription requests over the phone at any of our medical centres.

These may be obtained by:

  • Taking your re-order form into the surgery
  • Sending it by post (please provide SAE if you need the signed prescription returning)
  • Taking it to your local chemist
  • Ordering on-line using your own on-line password via the link at the top of this page
  • Through the NHS App (available for IOS & Android)
  • By sending in an email request on:

For all routine requests your prescription will be available for you to pick up after 2-4 working days.

If you need an urgent prescription please note that we are unable to provide this instantly and will need you to collect after 5pm on that day unless previously agreed with a clinician.

Please indicate your preferred pharmacy for collection when making the request. Prescriptions can be collected from the reception desk if preferred.


Hatherleigh Medical Centre now has its own on-site dispensary for patients. Please note that the surgery closes between 13:00 – 14:00 every day.

Holsworthy Medical Centre has an on-site pharmacy run by Boots where patients can have their prescription dispensed. There is also Lloyds pharmacy in the town square and a branch of Boots in Bude who collect signed prescriptions from the Medical Centre daily.

Stratton Medical Centre has an on-site pharmacy run by Dudley Taylor (01288 355165), with patients having full access to Lloyds, Dudley Taylor, Belle Vue and Boots pharmacies in Bude. Please note Dudley Taylor Pharmacy in Bude has its own number: 01288 352026.

Dudley Taylor opening times at the Stratton site are:

  • 09:00 – 13:00 and 14:00 – 18:30 (Monday to Thursday)
  • 09:00 – 13:00 and 14:00 – 18:00 (Friday)

Boots opening times at the Holsworthy site are:

  • 08:00 – 18:00 (Monday - Friday) from 28/2/22. Open until 18.30 until then.

All our practices have access to and use the services of The Pharmacist Network, providing expert support to our practices throughout the week. For more information go to: THE PHARMACIST NETWORK

Electronic Repeat Dispensing

Some patients who use certain medications may be able to benefit from the Electronic Repeat Dispensing (eRD) service. This means that patients do not have to re-order prescriptions for regular medicines every time they are needed (usually monthly), and your GP can re-authorise 6 months of medication at a time. For more information go to:

REPEAT DISPENSING: What's it all about?

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website.