When things go wrong


Ruby Country Medical Group aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable with – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

If you wish to make a verbal complaint, we will try to resolve the complaint immediately; if you write to us we will acknowledge your letter within 48 hours and you will normally have a considered response within 10 working days. You can contact the Managing Partner, Jane Wells via at email d-ccg.receptionrcmg@nhs.net.

At the reception there are leaflets detailing our complaints policy and procedures for making a formal complaint.

Alternatively Devon patients can make a complaint directly to the Patient Advice and Complaints Team (PACT) at: County Hall, Topsham Road, Exeter.
Telephone: 0300 123 16725.

Cornwall patients can contact:

NHS England, PO Box 16738, Redditch, B97 9PT

Tel: 0300 311 22 33

Email to: England.contactus@nhs.net 

Website pages for complaints: NHS England


You may also wish to contact ICAS, the Independent Complaint Advocacy Service, who can offer you independent advice and support with your complaint on 0300 456 2370.

More information is also available on the Department of Health Website link: COMPLAINTS



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