Rights & Responsibilities
Our commitments to you
Patients have the right to:
- Change doctor if desired
- Receive a health check on joining the practice
- Receive emergency care in hours from the practice
- Receive appropriate drugs and medicines
- Be referred for specialist or second opinion if they and the GP agrees
- View their medical records, subject to the relevant Acts and to have assistance to do this from the Practice
- Changes that affect patients will be notified by means of the entrance hall notice board or individual leaflets
- Urgent referrals will be made within one working day of the patient consultation
- When a doctor or nurse arranges for a test to be taken, the patient will be informed how to obtain the result
- The Practice aims to dispatch any medical record required by the Health Board within seven working days and when urgent that same day
- We respect our patients' privacy and confidentiality at all times
- We aim to deliver our service in the manner outlined in our practice leaflet at all times
- Surgeries will normally start on time
- We expect patients to be seen within twenty minutes of their appointment time, and in the event of a delay (for example when a doctor is called away on an emergency), we will offer an explanation.
- Give courtesy to the staff - it helps them to help you
- Attend appointments on time or give the practice adequate notice that you wish to cancel. Someone else could use your appointment!
- An appointment needs to be booked for each patient. If you have more than one issue to discuss with your doctor then please book a double appointment.
- Patients should make every effort when consulting the surgery to make best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience.