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stethescope_and_heartRights & Responsibilities

Our commitments to you

Patients have the right to:

  • Change doctor if desired
  • Receive a health check on joining the practice
  • Receive emergency care in hours from the practice
  • Receive appropriate drugs and medicines
  • Be referred for specialist or second opinion if they and the GP agrees
  • View their medical records, subject to the relevant Acts and to have assistance to do this from the Practice
  • Changes that affect patients will be notified by means of the entrance hall notice board or individual leaflets
  • Urgent referrals will be made within one working day of the patient consultation
  • When a doctor or nurse arranges for a test to be taken, the patient will be informed how to obtain the result
  • The Practice aims to dispatch any medical record required by the Health Board within seven working days and when urgent that same day
  • We respect our patients' privacy and confidentiality at all times
  • We aim to deliver our service in the manner outlined in our practice leaflet at all times
  • Surgeries will normally start on time
  • We expect patients to be seen within twenty minutes of their appointment time, and in the event of a delay (for example when a doctor is called away on an emergency), we will offer an explanation.

Your responsibilities

  • Give courtesy to the staff - it helps them to help you
  • Attend appointments on time or give the practice adequate notice that you wish to cancel. Someone else could use your appointment!
  • An appointment needs to be booked for each patient. If you have more than one issue to discuss with your doctor then please book a double appointment. 
  • Patients should make every effort when consulting the surgery to make best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience.
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