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Our busiest times are between 8.30am and 10am. If you have a non-urgent enquiry please call after those times. Thank you.

 

 

The practice complaints procedure is not able to deal with questions of legal liability or compensation. However, we hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

It is NHS policy for local resolution to be the starting point for a complaint. We are normally in the best position to resolve your complaint.

Our internal complaints procedure is outlined in the section Comments and Complaints.

If you use the internal procedure it will not affect your right to complain to the NHS Devon if you wish. You need to be aware that it will be necessary for NHS Devon to conduct a fair and equitable investigation into the concerns raised. The appropriate contact address for NHS Devon is:

The Annex,

County Hall

Topsham Road

Exeter

EX2 4QL

Tel: 0300 123 1672 or 01392 267665

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person.

NHS guidance on making complaints is available at the following website link:

http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx

NHS Devon provide advice and assistance regarding access to a conciliator for patients who wish to pursue their complaints with the practice with an independent party involved. The practice may also make use of this help if it is needed.

We hope that eventually you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not the case, and you wish to continue with your complaint you can contact Complaints NHS England betweem 9am and 5pm Monday to Friday on 0300 311 2233 or email: England.contactus@nhs.net.

The address is:

PO Box 16738,

Redditch,

B97 9PT

Other helpful Information

Independent Complaints Advocacy Services (ICAS)

Telephone: 0845 120 3782             Website: www.seap.org.uk/icas/

 

 
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